Cancellation Policy and Returns
Order cancellations and modifications
You can cancel your order within the first 24 hours after it has been paid. To cancel your request you must write us an email to firstname.lastname@example.org
You can make a modification of your order within the first 24 hours of being paid. This includes changing the color model or the fabric of a product and changing address. To modify your order you must write us an email to email@example.com
Returns of sofa bottoms and other custom-made items
Due to the nature of our products and that these are custom-made orders according to the customer's requests (model, color and fabric), refunds of funds and other custom-made items will only be accepted in the case that the delivered product Defective sea
We always recommend that you order samples of the products (sofa covers, cushions, curtains ...)
Returns of rest of products
The customer has a maximum period of fourteen (14) calendar days from the delivery of the product for the totality of the total purchase of the product in accordance with the applicable legislation. Once the period of fourteen (14) calendar days has elapsed, Telas del Sur does not accept returns for the refuse of purchases of Products. The return made in the term will not carry any penalty. However, the customer must bear the shipping costs of the return. The transport costs of the return are currently € 6.95 for the Balearic Peninsula and € 15.95 for the rest of the countries of the European Union.
The customer does not have the right to desist in the cases established in the regulations that the sea of application, in particular, with an enunciative and non-limiting character, in the case of Products made according to the specifications of the customer or clearly person.
(14) calendar days after delivery of the product.
In order for Telas del Sur to accept the return the product must be in the same state in which it received, with the original packaging. The Customer must send the Product in the same box or on a similar format. In case the product is not shipped with the original packaging the product may suffer a depreciation. It can always be included in the return package of the products within the package. Once communicated by the customer to Telas of the fate of the return of a product, Telas del Sur schedule the collection of the products and informed the customer by email of the date and the schedule in which this collection has occurred.
Reimbursement of price
In the case of the exercise of the right of disposal, the customer is entitled to reimbursement of the price of the returned products, in addition to ordinary shipping costs, provided that the products are returned in the same conditions in which they were delivered, Used for verification Of adequacy with the expected, washed, damaged, unsealed, or lost before reaching the dependencies of Telas del Sur or did not meet the requirements established in the Sale condition.
Telas del Sur will return to the customer the cost of the product and the shipping costs of discounting the cost of return. Telas del Sur checked in its store the adequacy of the returned product, reserving the right not to make the reimbursement in case it detects that the product purchased and the returned product does not coincide with that the return has not been executed according to the conditions of Sale. The partial returns of an order instead of the refunds of the price and the partial shipping costs. Shipping costs will be refunded in proportion to the value of the returned product.
Telas del Sur manage the return order of the price and shipping costs using the same payment system used by the Customer to purchase the Products. The application of the return of the price and the expenses of sending in the account or the card of the client depend on the card and the issuing entity. The term of the return of the price will be seven (7) calendar days for credit cards and the date (30) calendar days for credit cards.
Returns of defective products
In case of defective product, therefore being a mistake of Telas del Sur Decoración, customers will be able to cancel the order with Telas del Sur Decoración, without penalty in the first 15 (fifteen) working days from receipt of the product purchased.
To cancel the order and return the product you must write us an email to firstname.lastname@example.org and we will guide you through the process.
In this case, you must return the products and Telas del Sur Decoración to receive it in a maximum of 30 (thirty) working days from the date of receipt of the product.
In case of defective products, Telas del Sur Decoración will pay the shipping costs of the return.
The return process, in addition to complying with the present conditions, must be carried out according to the following conditions:
Check your order upon receipt, and in case you want to return it, contact us within the first 15 working days from the date of receipt.
For refund, the product must be unused, unwashed and undamaged.
In case of return of a defective product, you will need to send us pictures with the defect, previously to Telas del Sur Decoración.
The order must be returned in its original packaging.
The complete order must be returned unless indicated by the customer service. Telas del Sur Decoracion must receive it in a maximum of 30 working days from the reception of the order in the house of the client.
The product must be returned by the parcel service indicated by Telas del Sur Decoración.
If the right of return is made under these conditions, and the product proves to be defective, Telas del Sur Decoración will refund the amount paid for the products.
In case of not complying with the terms and conditions, there will be no possibility of repayment of the amounts paid to Telas del Sur Decoration; In any case, will have the right to receive the order again under the conditions that were received at Telas del Sur Decoración.
In the case of non-defective products, Telas del Sur can not accept returns considering that each order is produced on demand. Telas del Sur Decoracion recommends the order of samples before placing an order to avoid misunderstandings.
The products are your responsibility until they are received by our product team. Please ensure that the packaging is correct to avoid damage. Telas del Sur Decoracion is not responsible for products returned by mistake.