Terms and conditions of use

1. Legal notice

A. Telas del Sur Decoración, S.L. Is the owner and administrator of www.telasdelsur.com (including all its domains and subdomains).

B. In general terms, the relationship between Telas del Sur Decoración, S.L. With the telematic users, present in this website, are subject to the legislation and jurisdiction of the Kingdom of Spain.

C. The user is informed, and accepts, that access to the website does not, in any case, mean the beginning of a business relationship with Telas del Sur Decoración, S.L. Or any of its delegations.

D. The intellectual property rights of the web content, its design and programming code belong to Telas del Sur Decoración, S.L. Therefore, its reproduction, distribution, public communication, transformation or any other activity, is not allowed without the written consent of Telas del Sur Decoración, S.L.

E. Telas del Sur Decoración, S.L. Reserves the right to update, modify or delete information contained in its web pages, being possible to limit or prevent access to certain users.

F. Telas del Sur Decoración, S.L. Does not assume any responsibility for the information of third parties in its web page that can be accessed through links of the web pages of Telas del Sur Decoración, S.L. The links on the web pages of Telas del Sur Decoración, S.L. Are merely informative and do not imply an invitation or recommendation of the same.

G. Telas del Sur Decoración S.L. Sells covers compatible with Ikea sofas, but has no commercial or contractual link with the IKEA Group. IKEA sells its own covers in fabrics and designs different from those of Telas del Sur Decoración S.L.

Trademark Notice: The IKEA brand is owned by Inter IKEA Systems B.V. And is protected by law in Spain and other countries.

2. Orders

All orders are subject to confirmation of availability and price. Once the order has been accepted, you will receive the confirmation by email. Any type of typographical error, quote, acceptance of offer, invoice or other document shared by us will be subject to corrections without any penalty by the parties.

A. When you place an order you confirm that all the information provided is true and accurate, you are an authorized user for the payment made with the selected medium and that there are sufficient funds to cover the cost of the purchase. All advertised prices are subject to change.

B. If Telas del Sur Decoración identifies an error in the price of any of your products that you have ordered will inform you as soon as possible and give you the option to confirm your order at the correct price or to cancel it.

C. Telas del Sur Decoración has the right to modify specifications of products without prior notice in relation to future sales. The products provided may vary from those shown or advertised.

D. Telas del Sur Decoracion will strive to ensure that the color and texture of the samples chosen are as accurate as possible, however, there may be variations, especially in cotton and linen fabrics from one tincture to another.

E. Orders ordered more than 1 month old may not match the current stock of fabrics.

F. Tela del Sur Decoración will provide the most accurate information possible on the Ikea sofa models for which it manufactures cases, but in any case it is the customer's responsibility to make sure the model of your sofa before placing an order. All products will be made according to the customers' orders and each order is made based on the request of the same so it can not be later canceled or modified once it is being processed.

G. Customers are responsible for ensuring that the product can be legally imported into their country of destination. When ordering from Telas del Sur Decoración, the customer is the importer and must comply with all laws and regulations of the destination country. Customs policies vary greatly from one country to another; The customer must contact a customs agent in case of doubts to obtain more information. Where a customs declaration may be required, it may lead to delays beyond the number of days estimated for a standard delivery.

H. Tela del Sur Decoración guarantees that all your order will be made with the same piece of cloth, however, we can not guarantee it from the following orders.

I. Telas del Sur Decoración assumes no responsibility for the deterioration or discoloration of fabrics due to sun exposure or chemical substances applied directly or indirectly. Please note that certain aerosols, especially odor neutralizers, have certain compounds that can affect fabrics.

J. Telas del Sur Decoracion will ensure to expose in the web the colors more similar and faithful to reality. However, you can not guarantee that the screen you are using will display colors in the same way.

3. Delivery time

The delivery time is from 3 to 4 weeks but the time may vary according to availability and may suffer delays due to shipping or causes of force majeure that are not the responsibility of Telas del Sur Decoración.

In case of delay, Telas del Sur Decoración will inform its clients of any unforeseen events that may impact the delivery time.

Telas del Sur Decoración will not be responsible for any direct or indirect loss of the customers for a delay in the delivery of the product.

4. Payments

Telas del Sur Decoracion requires full payment before starting production of any of your products. The customer's credit card will be used once the order has been accepted. The estimated delivery time starts once the card has been charged.

The payment of the product and the shipping costs must be made using the form included in the website.

 

5. Returns

You can cancel your order within the first 24 hours after it has been paid. To cancel your order you must write us an email to hola@telasdelsur.com

You can make a modification of your order within the first 24 hours of being paid. This includes changing the model or color or fabric of a product and changing direction. To modify your order you must write us an email to hola@telasdelsur.com

Due to the nature of our products and that they are custom-made orders according to the client's requests (model, color and fabric), returns of covers and other custom-made items will only be accepted if the product delivered is defective.

We always recommend ordering samples of fabric prior to the purchase of a custom-made product (sofa covers, cushions, curtains ...)

For the return of the rest of articles consult our Policy of Returns

In case of defective product, therefore being a mistake of Telas del Sur Decoración, customers will be able to cancel the order with Telas del Sur Decoración, without penalty in the first 15 (fifteen) working days from receipt of the product purchased.

To cancel the order and return the product you must write us an email to hola@telasdelsur.com and we will guide you through the process.

In this case, you must return the products and Telas del Sur Decoración to receive it in a maximum of 30 (thirty) working days from the date of receipt of the product.

In case of defective products, Telas del Sur Decoracion will pay the shipping costs of the return.

The return process, in addition to complying with the present conditions, must be carried out according to the following conditions:

-       Check your order upon receipt, and in case you want to return it, contact us within the first 15 working days from the date of receipt.

-       For refund, the product must be unused, unwashed and undamaged.

-       In case of return of a defective product, you will need to send us pictures with the defect, previously to Telas del Sur Decoración.

-       The order must be returned in its original packaging.

-       The complete order must be returned unless indicated by the customer service. Fabrics of the South Decoration must receive it in a maximum of 30 working days from the reception of the order in the house of the client.

-       The product must be returned by the parcel service indicated by Telas del Sur Decoración.

If the return process is performed according to the present conditions, and the product proves to be defective, Tela del Sur Decoración will refund the amount paid for the products.

In case of not complying with the terms and conditions, there will be no possibility of repayment of the amounts paid to Telas del Sur Decoration; In any case, will have the right to receive the order again under the conditions that were received at Telas del Sur Decoración.

In the case of non-defective products, Telas del Sur can not accept returns considering that each order is produced on demand. Telas del Sur Decoracion recommends the order of fabric samples before placing an order to avoid misunderstandings.

The products are your responsibility until they are received by our product team. Please ensure that the packaging is correct to avoid damage. Telas del Sur Decoracion is not responsible for products returned by mistake.

6. Privacy Policy

For the purpose of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data Telas del Sur Decoración, S.L. with VAT B87600805 informs the User of the existence of an automated personal data file called REGISTRADOS WEB whose main purpose is to collect personal data of web users to contact and receive product information or test reservations Of enrolled in the RGPD (General Registry of Data Protection).

7. Sending and registering personal data

The sending of personal data is obligatory to contact and receive information on the services provided by Telas del Sur Decoración, S.L. Likewise, failure to provide personal data requested or not to accept this data protection policy implies the impossibility of subscribing, registering or receiving information from said services.

In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform that the personal data requested in this Website will be included in a computerized database owned by TELAS DEL SUR DECORACION, SL with the sole and exclusive purpose of being able to provide users with the requested services. Also, the user has at all times the rights of information, access, rectification, cancellation and opposition, which can be exercised by email to the address hola@telasdelsur.com.

8. Accuracy and accuracy of the data provided

The User who sends the information to TELAS DEL SUR DECORACION, S.L. Is solely responsible for the veracity and correctness of the data included, exonerating TELAS DEL SUR DECORACION, S.L. Of any responsibility thereon.

The users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them updated. The user agrees to provide complete and correct information on the registration or subscription form.

Telas del Sur Decoración, S.L. does not respond to the veracity of the information that is not of own elaboration and of which another source is indicated, reason why neither assumes any responsibility in hypothetical damages that could be originated by the use of this information.

Telas del Sur Decoración, S.L. is non responsible for any damage or prejudice that may be suffered by the User as a result of errors, defects or omissions, in the information provided by Telas del Sur Decoración, S.L. Provided that it comes from sources other than Telas del Sur Decoración, S.L.

9. Transfer of data to third parties

Telas del Sur Decoración, S.L. Will not transfer personal data to third parties. However, in the case of being ceded to a third party, prior information would be requested requesting the express consent of the affected party.

10. Exercise of rights of access, rectification, cancellation and opposition

You may direct your communications and exercise the rights of access, rectification, cancellation and opposition by email to hola@telasdelsur.com together with proof valid in law, as a photocopy of passport and indicating in the subject "DATA PROTECTION".

11. Acceptance and consent

The User declares that he has been informed of the conditions on the protection of personal data, accepting and consenting to the treatment thereof by Telas del Sur Decoración, S.L. In the form and for the purposes indicated in the present Policy of Protection of Personal Data.

12. Changes to this Privacy Policy

Telas del Sur Decoración, S.L. Reserves the right to modify the present policy in order to adapt it to new legislative or jurisprudential as well as to practices of the industry. In such cases, Telas del Sur Decoración, S.L. Will announce on this page the changes introduced with reasonable anticipation of its implementation.